Frequently Asked Questions

Reading and Properly Closing a PDF on a Computer

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Forms and Certificate Processing Timeframes

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Certificates and forms are emailed 2-business days after successfull course completion.

We need 2 business days to process course completions, generate paperwork and complete our logs required by state regulations.

Weekends and holidays are NOT business days. Business days are Monday through Friday.

For example:

Day Completed Email Expected
Monday Wednesday evening
Tuesday Thursday evening
Wednesday Friday evening
Thursday Monday evening
Friday Tuesday evening
Saturday Tuesday evening
Sunday Tuesday evening

We appreciate your patience.

Creating an Account and Enrolling in a Course

A step-by-step tutorial for how to create an account and enroll in an online Arizona security guard training course by Security Training Center,® LLC.

White or "blank" screen (Flash Player Won't Work)

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A white or "blank" screen is usually the result of an older Flash Player installation. You must update your Flash Player to the latest version.

Get Adobe Flash Player

Some of the latest operating system installations have the Flash Player DISABLED when the higher security settings are selected. Check the links below to enable Flash Player in your browser.

Windows 10

Click the link below to read the steps to enable Flash Player for Internet Explorer on Windows 10.

https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-ie.html

Safari (Mac)

Click the link below to read the steps to enable Flash Player for Safari on the Mac.

https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

Gray Screen (Player Won't Work)

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Gray Screen

A "gray screen" indicates that JavaScript has been disabled in the browser. The solutions are:

  • Enable JavaScript in the browser's Content or Security settings.
  • Use a different browser that has JavaScript already enabled.

Replacement Certificates of Completion

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We remind students continually throughout the courses that they are responsible for maintaining copies of their credentials and certificates of completion. We service thousands of students every year across multiple states. It takes time and effort to rummage through our archives to recover certificates of completion. Therefore, we are compelled to charge for the service of recovering old certificates of completion.

Timeframe Price
0 - 6-months Free
6-months - 12-months $4.99
12-months - 24-months $15.99
Older than 24-months $19.99
Other Price
Replacement plastic Chemical Agents card $4.99
Print and mail paper certificates $4.99

Although we make a sincere effort, we cannot guarantee that we will keep copies of all certificates indefinitely.

We will make every effort to recover old certificates of completion and send them to our students.

Oops! error message

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Oops error message

The "Oops!" error message is caused by corrupted cookie and cache files. This is a problem on the local computer, not the server or the student's account.

Please CLICK HERE to watch video walkthroughs of the quick and easy solution to this problem.

Session expired error message

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The "Session Expired" error message is caused by corrupted cookie and cache files.This is a problem on the local computer, not the server or the student's account.

Please CLICK HERE to watch video walkthroughs of the quick and easy solution to this problem.

I don't live in Arizona

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Arizona residency is NOT a requirement to earn an Arizona Security Guard Registration Card (Guard Card). There are many professionals who hold multiple guard cards for the states in which they work.

The training and application process is the same no matter where you live. Please see our page on the "Unarmed Security Guard License Application Process."

If the Arizona guard card is sent to an out of state address

Security guards and Private Investigators must submit a letter to the licensing unit within 15 calendar days of any change in residence or mailing address, per ARS §32-2624.D. and AAC 13-2-305. The change of address letter must show your name, guard registration number(s), phone number(s), previous address and new address.

DPS Licensing Unit Mailing Address:
Arizona Department of Public Safety Licensing Unit
P. O. Box 6328, MD 3140
Phoenix, AZ 85005-6328

I have a guard card from another state

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Out of state guard licenses are not valid in Arizona. You must obtain a Arizona DPS license to work as a security guard or bodyguard in Arizona.

I have moved. What do I do?

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Out of state guard licenses are not valid in Arizona. You must obtain a Arizona DPS license to work as a security guard or bodyguard in Arizona.

Security guards and Private Investigators must submit a letter to the licensing unit within 15 calendar days of any change in residence or mailing address, per ARS §32-2624.D. and AAC 13-2-305. The change of address letter must show your name, guard registration number(s), phone number(s), previous address and new address.

DPS Licensing Unit Mailing Address:
Arizona Department of Public Safety Licensing Unit
P. O. Box 6328, MD 3140
Phoenix, AZ 85005-6328

I have a conviction on my record

A security guard registration/license will be denied for any of the reasons listed below.

Source: http://licensing.azdps.gov/Licensedisqualifiers.asp

  • If you are under 18 years of age and are applying to be a security guard, private investigator, or private investigator associate.
  • If you are under 21 years of age and are applying to be a qualifying party, resident manager, or an associate for a security guard agency.
  • If you are not a citizen or legal resident who is authorized to seek employment in the United States.
  • If you have ever been convicted of a felony, whether or not your conviction was subsequently Set Aside or Vacated and your Civil Rights were restored.
  • If you are currently under indictment for a felony.
  • If within the last 5 years preceding your application, you have been convicted of any misdemeanors, whether or not your conviction was subsequently Set Aside or Vacated, that involves:
    • Personal violence
    • Misconduct involving a deadly weapon as provided in Arizona Revised Statutes (ARS) §13-3102
    • Dishonesty or fraud
    • Arson
    • Theft
    • Domestic violence
    • Narcotics (ARS §13, Chapter 34, or similar)
    • Sexual misconduct
  • If you are on parole, community supervision or work furlough, on home arrest, on release on any other basis.
  • If you are named in an outstanding arrest warrant.
  • If you are on probation pursuant to a conviction for any act of personal violence or domestic violence as in ARS §13-3601 or similar.
  • If you have been adjudicated mentally incompetent or found to constitute a danger to self or others, ARS §36-540.
  • If you have a disability, which renders you incapable of performing essential functions of the job even with reasonable accommodation from the employer, ARS §41-1461.
  • If you have been convicted of acting or attempting to act as a security guard or private investigator without a license if a license was required.
  • If you are a registered sex offender.

Online System Requirements

Students must have access to an Internet-connected computer or mobile device. Students can use Microsoft Windows, Apple Macintosh, mobile phones, and tablets (iOS and Android).

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