Frequently Asked Questions

Reading and Properly Closing a PDF on a Computer

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Creating an Account and Enrolling in a Course

A step-by-step tutorial for how to create an account and enroll in an online Arizona security guard training course by Security Training Center,® LLC.

White or "blank" screen (Flash Player Won't Work)

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A white or "blank" screen is usually the result of an older Flash Player installation. You must update your Flash Player to the latest version.

Get Adobe Flash Player

Some of the latest operating system installations have the Flash Player DISABLED when the higher security settings are selected. Check the links below to enable Flash Player in your browser.

Windows 10

Click the link below to read the steps to enable Flash Player for Internet Explorer on Windows 10.

https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-ie.html

Safari (Mac)

Click the link below to read the steps to enable Flash Player for Safari on the Mac.

https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

Oops! error message

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Oops error message

The "Oops!" error message is caused by corrupted cookie and cache files. This is a problem on the local computer, not the server or the student's account.

Please CLICK HERE to watch video walkthroughs of the quick and easy solution to this problem.

Session expired error message

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The "Session Expired" error message is caused by corrupted cookie and cache files.This is a problem on the local computer, not the server or the student's account.

Please CLICK HERE to watch video walkthroughs of the quick and easy solution to this problem.

I don't live in Arizona

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Arizona residency is NOT a requirement to earn an Arizona Security Guard Registration Card (Guard Card). There are many professionals who hold multiple guard cards for the states in which they work.

The training and application process is the same no matter where you live. Please see our page on the "Unarmed Security Guard License Application Process."

If the Arizona guard card is sent to an out of state address

Security guards and Private Investigators must submit a letter to the licensing unit within 15 calendar days of any change in residence or mailing address, per ARS §32-2624.D. and AAC 13-2-305. The change of address letter must show your name, guard registration number(s), phone number(s), previous address and new address.

DPS Licensing Unit Mailing Address:
Arizona Department of Public Safety Licensing Unit
P. O. Box 6328, MD 3140
Phoenix, AZ 85005-6328

I have a guard card from another state

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Out of state guard licenses are not valid in Arizona. You must obtain a Arizona DPS license to work as a security guard or bodyguard in Arizona.

I have moved. What do I do?

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Out of state guard licenses are not valid in Arizona. You must obtain a Arizona DPS license to work as a security guard or bodyguard in Arizona.

Security guards and Private Investigators must submit a letter to the licensing unit within 15 calendar days of any change in residence or mailing address, per ARS §32-2624.D. and AAC 13-2-305. The change of address letter must show your name, guard registration number(s), phone number(s), previous address and new address.

DPS Licensing Unit Mailing Address:
Arizona Department of Public Safety Licensing Unit
P. O. Box 6328, MD 3140
Phoenix, AZ 85005-6328

I have a conviction on my record

A security guard registration/license will be denied for any of the reasons listed below.

Source: http://licensing.azdps.gov/Licensedisqualifiers.asp

  • If you are under 18 years of age and are applying to be a security guard, private investigator, or private investigator associate.
  • If you are under 21 years of age and are applying to be a qualifying party, resident manager, or an associate for a security guard agency.
  • If you are not a citizen or legal resident who is authorized to seek employment in the United States.
  • If you have ever been convicted of a felony, whether or not your conviction was subsequently Set Aside or Vacated and your Civil Rights were restored.
  • If you are currently under indictment for a felony.
  • If within the last 5 years preceding your application, you have been convicted of any misdemeanors, whether or not your conviction was subsequently Set Aside or Vacated, that involves:
    • Personal violence
    • Misconduct involving a deadly weapon as provided in Arizona Revised Statutes (ARS) §13-3102
    • Dishonesty or fraud
    • Arson
    • Theft
    • Domestic violence
    • Narcotics (ARS §13, Chapter 34, or similar)
    • Sexual misconduct
  • If you are on parole, community supervision or work furlough, on home arrest, on release on any other basis.
  • If you are named in an outstanding arrest warrant.
  • If you are on probation pursuant to a conviction for any act of personal violence or domestic violence as in ARS §13-3601 or similar.
  • If you have been adjudicated mentally incompetent or found to constitute a danger to self or others, ARS §36-540.
  • If you have a disability, which renders you incapable of performing essential functions of the job even with reasonable accommodation from the employer, ARS §41-1461.
  • If you have been convicted of acting or attempting to act as a security guard or private investigator without a license if a license was required.
  • If you are a registered sex offender.

Online System Requirements

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Students must have access to an Internet-connected computer with an Adobe Flash-enabled browser (Internet Explorer, Chrome, or Firefox). Students can use Windows, Apple Macintosh, and some Android devices.

The system requires the latest version of Adobe Flash Player. It is available for free download from here:

Get Adobe Flash Player

The system does not support iOS devices (iPad, iPhone, iPod Touch, etc.) or Motorola Zoom. Android devices are not officially supported.